Jira Service Management

{"xsrfToken":"B8HD-I1L5-P7R9-XE1X_b1a96f89c729334fec97c841a48740c5de33242a_lout","branding":{"id":"1","key":"csd","name":"Communicator Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f9f190a-b7df-4d60-89dc-98c5482e90a2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDYxOGVmZC1kYWU0LTQ3OGEtOTc3My1lNDk3OGNlYWY4MDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmOWYxOTBhLWI3ZGYtNGQ2MC04OWRjLTk4YzU0ODJlOTBhMiI6WyJyZWFkIl19LCJleHAiOjE2MTQ5NTEyNTIsIm5iZiI6MTYxNDk1MDU5Mn0.t7Lwaf9riSPAjozrq2vdaSS9nu9F-7casAkW9FgIias&client=54618efd-dae4-478a-9773-e4978ceaf801&mode=fit","logoId":"5f9f190a-b7df-4d60-89dc-98c5482e90a2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Communicator Service Desk","sharedPortalName":"Communicator Service Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#005b98","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"csd","projectId":10000,"serviceDeskId":1,"name":"Communicator Service Desk","description":"Welcome to the Communicator Service Desk \nYou can raise a Support Request using the request form below or search our extensive library of <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/30048259\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> and <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46131\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">training videos</a> using the search functionality in the top right of this page. You can also use this page to monitor the progress of existing Support Requests raised by yourself or your colleagues using the 'requests' button in the top right hand corner of this page. \nIf you would prefer to contact us by email, please send your query to support@communicatorcorp.com \nIf you would prefer to contact us by phone, please call +44 (0) 844 870 8974 \nBy raising a support request you are agreeing to our <a href=\"https://www.communicatorcorp.com/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">privacy policy</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"24","name":"Importing Data","descriptionHtml":"Do you need help importing your data into Communicator? Why not check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46056\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Importing Data</a>. The guide explains how you create a new import and how you can trigger a dispatch from an import. If you’re confused about how you can view your import results, don’t worry - this comprehensive guide will show you as well as help you to understand what these results mean.","callToAction":"Importing Data","introHtml":"A request for us to import data or help with how to import data into Communicator yourself","icon":10422,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10422","groups":[],"key":""},{"id":"14","name":"New Account","descriptionHtml":"If you would like to set up a new account, you will need to discuss this with your Account Manager and they will raise a request for you.","callToAction":"New Account","introHtml":"A request for a new Account to be created in Communicator","icon":10404,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10404","groups":[],"key":""},{"id":"23","name":"Extracting Data","descriptionHtml":"Did you know that anybody with the Data Extractor permission on your account will be able to extract data from your Tables or Mailing Lists? See our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46078\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Video Guide to Extracting Data</a> on how you can do this.","callToAction":"Extracting Data","introHtml":"A request for data or for help with how to extract data in Communicator yourself","icon":10429,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10429","groups":[],"key":""},{"id":"25","name":"Data Capture Form","descriptionHtml":"Data Capture Forms play an integral part of collecting and keeping your data up-to-date. See our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46069\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Data Capture Forms</a> to find out how to create, style and embed Data Capture Forms on your website.","callToAction":"Data Capture Form","introHtml":"A request for help on Data Capture Forms and their functionality","icon":10403,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10403","groups":[],"key":""},{"id":"32","name":"Connect / Web Services / API","descriptionHtml":"If you need help integrating with Communicator, such as understanding our API, please read our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46046\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Connect</a> to find out more.","callToAction":"Connect / Web Services / API","introHtml":"A request for help using Connect","icon":10436,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10436","groups":[],"key":""},{"id":"31","name":"Connect +","descriptionHtml":"If you have a query about your Connect+ integration, please let us know below. If you haven’t already set up your integration, but would like to - please raise this with your Account Manager.","callToAction":"Connect +","introHtml":"A request to set up or configure Connect +","icon":10421,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10421","groups":[],"key":""},{"id":"18","name":"HTML or CSS","descriptionHtml":"If you’re looking for more information about out HTML editor, take a look at our guide <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46151\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>. We have also put together our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46163\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to CSS Classes</a>, check it out to find out more about the built-in CSS classes you can use in the Designer. HTML and CSS can be quite tricky, if you need any assistance please let us know below or give us a call and we will get our experts on the case.","callToAction":"HTML or CSS","introHtml":"A request for help with any HTML you are using in Templates or Messages","icon":10420,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10420","groups":[],"key":""},{"id":"56","name":"Deactivate an Account","descriptionHtml":"If you would like to temporarily or permanently deactivate your Communicator Account let us know in the comments below.","callToAction":"Deactivate an Account","introHtml":"A request to remove an account from Communicator","icon":10430,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10430","groups":[],"key":""},{"id":"55","name":"Security Groups","descriptionHtml":"Security Groups are a fantastic way of limiting members of you organisation to the specific areas of Communicator that are applicable to their roles. Please check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46049\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Security Groups</a>.","callToAction":"Security Groups","introHtml":"A request for help setting up Security Groups in Communicator","icon":10421,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10421","groups":[],"key":""},{"id":"10","name":"Response Query","descriptionHtml":"If you have searched our extensive knowledgebase of help articles and believe that we are missing something, please let us know. This way we can put together a guide and continue to help our community become accomplished email marketers.","callToAction":"Response Query","introHtml":"Raise a request for help with the Communicator Support Team in regards to Response information","icon":11460,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11460","groups":[2],"key":""},{"id":"16","name":"Deactivate a User","descriptionHtml":"We know that in life, people come and go, and that’s why your User Administrator has the ability to deactivate users that no longer require an account. If you are the User Administrator, check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46021\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to User Deactivation</a> to find out how you can do this.","callToAction":"Deactivate a User","introHtml":"A request to remove a user from Communicator","icon":10439,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10439","groups":[],"key":""},{"id":"54","name":"User or Account Permissions","descriptionHtml":"Did you know, amending User permissions is something you can do yourself? Every account in Communicator contains a user with the rights to amend users permissions. This User is called your 'User Administrator'. Please check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46023\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Amending a Users Permissions</a>.","callToAction":"User or Account Permissions","introHtml":"A request for help with Account or User permissions in Communicator","icon":10400,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10400","groups":[],"key":""},{"id":"30","name":"Filters","descriptionHtml":"If you need help creating filters to target your customers or a specific engagement group, please see our Step by Step <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46011\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Creating a Mailing List Filter</a>.","callToAction":"Filters","introHtml":"A request for help with Filters","icon":10421,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10421","groups":[],"key":""},{"id":"15","name":"New User","descriptionHtml":"Did you know, adding a new User is something you can do yourself? Every account in Communicator contains a user with the rights to add new users. This User is called your 'User Administrator'. Please check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46017\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">guide to adding a new user</a> to see how","callToAction":"New User","introHtml":"A request for a new User to be created in Communicator","icon":10431,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10431","groups":[],"key":""},{"id":"19","name":"Responsive Design","descriptionHtml":"As we know, most people check their emails on their phones, so it’s important to make sure that your email is mobile responsive. If you're having trouble making your Classic/HTML message render properly on mobile devices why don't you check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/295458\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Making your Classic Message Mobile Responsive</a>. Alternatively, if your query is about showing/hiding or wrapping components on mobile in the Drag and Drop Designer check out the Responsive Template section in our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/427436\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Creating Your Template (Designer)</a>.","callToAction":"Responsive Design","introHtml":"A request for help with designing emails for mobile or tablets","icon":10418,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10418","groups":[],"key":""},{"id":"26","name":"Content Checks","descriptionHtml":"Content Check allows you to see how your messages will display in over 60 different email clients across a number of devices. If you would like to find out more about the Content Checks feature why don't you check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Content Checks</a>.","callToAction":"Content Checks","introHtml":"A request for help with Content Checks","icon":10405,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10405","groups":[],"key":""},{"id":"13","name":"Login","descriptionHtml":"If you're experiencing difficulties logging into Communicator, we would recommend clearing your Internet browser's Cache and Cookies as this usually does the trick. Another login difficulty can be that you’re not receiving your password reset email. Remember your username is not your email address, if you’ve misplaced your log in details please contact our friendly Support team. Find out more about resetting your password <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46024\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","callToAction":"Login","introHtml":"A request for help with logging into Communicator","icon":10434,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10434","groups":[],"key":""},{"id":"8","name":"Dispatch Query","descriptionHtml":"Have you read our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46111\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dispatches Guides</a>? We have put together a range of step-by-step guides taking you through; how you create and interact with dispatches, to how you export and understand dispatch statistics.","callToAction":"Dispatch Query","introHtml":"Raise a request for help with the Communicator Support Team in regards to a Dispatch","icon":11463,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11463","groups":[2],"key":""},{"id":"28","name":"Functionality Loss","descriptionHtml":"If you are having trouble using a specific area of Communicator, please let us know in as much detail as possible so that we can try and recreate your steps and understand what has gone wrong.","callToAction":"Functionality Loss","introHtml":"Notify us of any loss of functionality","icon":10425,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10425","groups":[],"key":""},{"id":"20","name":"Bespoke","descriptionHtml":"There may come a time when Communicator does not provide what you need as standard. Don't worry, get in touch to let us know what you're after and we’ll work with you to find a solution.","callToAction":"Bespoke","introHtml":"A request for a bespoke piece of work from the Communicator team","icon":10426,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10426","groups":[],"key":""},{"id":"22","name":"Data Query","descriptionHtml":"Did you know that anybody with the Data Manager permission on your account will be able to manage your Data Structure? Whether you need to create or edit your Contact/Data/Lookup Tables or add and remove records, we have you covered. See our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46057\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Managing Your Data</a>.","callToAction":"Data Query","introHtml":"Raise a request for help with the Communicator Support Team in regards to your Data","icon":11469,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11469","groups":[2],"key":""},{"id":"12","name":"Text Query","descriptionHtml":"Have you seen our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46176\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to SMS Messages</a>? This guide walks you through how to create and edit SMS messages, set up SMS dispatches and helps you to understand SMS dispatch statistics.","callToAction":"Text Query","introHtml":"Text Query","icon":10418,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10418","groups":[],"key":""},{"id":"27","name":"Time Sensitive Dispatches","descriptionHtml":"If you have read our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46111\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Dispatches</a> and we haven't answered your query, please let us know more about the issue you are facing with your dispatch below and we will do our best to get you back on track before your dispatch is due to go out.","callToAction":"Time Sensitive Dispatches","introHtml":"Notify us of any time sensitive dispatches you are having issues with","icon":10402,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10402","groups":[],"key":""},{"id":"21","name":"New Feature","descriptionHtml":"Do you have an idea on how we can improve Communicator? Why don't you let us know below and we will raise it at our Voice of the Customer discussions.","callToAction":"New Feature","introHtml":"A request for a new feature or function to be included in Communicator","icon":10407,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10407","groups":[],"key":""},{"id":"75","name":"Fresh Relevance","descriptionHtml":"If you have an integration with <a href=\"https://www.freshrelevance.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Fresh Relevance</a> that was implemented by Communicator you can use this form to get in touch with us. If your Fresh Relevance implementation was not set up by Communicator you will need to contact the <a href=\"https://www.freshrelevance.com/contact\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Fresh Relevance Support Team</a> directly.","callToAction":"Fresh Relevance","introHtml":"A request for help with Fresh Relevance","icon":11303,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11303","groups":[],"key":""},{"id":"74","name":"LiveClicker","descriptionHtml":"If you have an integration with LiveClicker that was implemented by Communicator you can use this form to get in touch with us. If your LiveClicker implementation was not set up by Communicator you may need to contact the <a href=\"http://www.realtime.email/contact-us/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">LiveClicker Support Team</a> directly as we wont be able to access your account. You can also access LiveClicker's extensive range of user guides by logging in to the <a href=\"https://liveclicker.zendesk.com/hc/en-us\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">LiveClicker Knowledge Base</a> using your LiveClicker credentials.","callToAction":"LiveClicker","introHtml":"A request for help with LiveClicker","icon":11302,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11302","groups":[],"key":""},{"id":"79","name":"Conversion Tracking","descriptionHtml":"If you have read our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46044\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Conversion Tracking Guide</a> and require further help with your implementation you can use this form to get in touch.","callToAction":"Conversion Tracking","introHtml":"A request for help implementing Conversion Tracking","icon":11304,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11304","groups":[],"key":""},{"id":"57","name":"Communicator Inaccessible","descriptionHtml":"","callToAction":"Communicator Inaccessible","introHtml":"Notify us of a problem accessing Communicator","icon":10438,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10438","groups":[],"key":""},{"id":"83","name":"Right To Be Forgotten","descriptionHtml":"This form is here to enable you to fulfill GDPR requests. This is where you would go to raise Right to be Forgotten requests.","callToAction":"Right To Be Forgotten","introHtml":"A request for information stored on an email address by a customer of Communicator. This form is where you would go to raise Right to be Forgotten requests. \nYou must have the User Administrator permission to raise these types of request or a member of the Communicator Support Team will be in touch to discuss this with you. \nIf you want to log multiple RTBF requests in a batch file this can be done too but instead of using this form please contact our Product Operations team directly and they will guide you through the steps.","icon":11435,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11435","groups":[26],"key":""},{"id":"11","name":"Branded Sending Domain","descriptionHtml":"If you would like to send emails from your own domain, check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46041\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Branded Sending Domain Support Guide</a>. As you will need to do a spot of configuration on your end before you can send from your private domain, have a look how to get started.","callToAction":"Branded Sending Domain","introHtml":"A request for a Branded Sending Domain to be set up","icon":10421,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10421","groups":[],"key":""},{"id":"82","name":"Subject Access Request","descriptionHtml":"This form is here to enable you to fulfill GDPR requests. This is where you would go to raise Subject Access requests.","callToAction":"Subject Access Request","introHtml":"A request for information stored on an email address by a customer of Communicator. This form is where you would go to raise Subject Access Requests. \nYou must have the User Administrator permission to raise these types of request or a member of the Communicator Support Team will be in touch to discuss this with you. \nIf you want to log multiple SAR requests in a batch file this can be done too but instead of using the above form please contact our Product Operations team directly and they will guide you through the steps.","icon":11434,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11434","groups":[26],"key":""},{"id":"51","name":"FTP","descriptionHtml":"If you need help connecting to your FTP account, please read our <a href=\"https://www.communicatorcorp.com/sites/comms/files/2017-10/Secure%20FTP%20Configuration%20Guide%202017_0.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Secure FTP Guide</a> to get connected. If you’ve unfortunately misplaced your FTP credentials, don’t worry, just let us know below and we’ll get them over to you.","callToAction":"FTP","introHtml":"A request for help using FTP with Communicator","icon":10430,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10430","groups":[],"key":""},{"id":"58","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"Raise a request for a new feature or function to be developed in Communicator","icon":11464,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11464","groups":[2],"key":""},{"id":"52","name":"Suppression Query","descriptionHtml":"Suppressions are something that we are always asked about. Whether it's what a suppression is, to why they occur. Well, we thought that we should put together a handy guide for you to help answer those burning questions. We also want to help you understand how you can prevent suppressions from happening in the future, in order to create even better email marketing campaigns. Although it's pretty detailed, it's worth noting that all of the suppression information is specific to Communicator. Check out our <a href=\"https://www.communicatorcorp.com/sites/comms/files/2017-09/Suppressions%20Guide%20-%20Communicator%20Email%20Marketing.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Suppressions Guide</a>.","callToAction":"Suppression Query","introHtml":"Raise a request for help with the Communicator Support Team in regards to a Suppressed email addresses","icon":11462,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11462","groups":[2],"key":""},{"id":"17","name":"Message Query","descriptionHtml":"Designing your Templates and Messages are the essential steps you have to take to creating your email marketing. Therefore, if you run into any issues, we have a range of guides to help you on your way to email success. For example, do you need to make your Classic Editor Message responsive? Do you need help using the new designer? Or, maybe you just want to find out more about our Assets Library. Well, check out our <a href=\"https://communicatorcorp.atlassian.net/servicedesk/customer/kb/view/46180\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guide to Message and Template Design</a> where you can find information on all of this and more.","callToAction":"Message Query","introHtml":"Raise a request for help with the Communicator Support Team in regards to a Message","icon":11468,"iconUrl":"https://communicatorcorp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11468","groups":[2],"key":""},{"id":"9","name":"General Query","descriptionHtml":"Please provide as much information as you can about the problem you have encountered. Please include ID's and screenshots where possible to help us understand how we can help you. Did you know? 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